Fix payment issues, such as declined or incomplete transactions

If yous have problems paying for Google products, you might demand to fix a problem with your payments profile.

Find the issue you're experiencing beneath:

"Your transaction cannot exist completed"

A variety of different situations may trigger this message. Try these suggestions to resolve the effect:

  • If this message is followed by instructions for submitting additional information to us, please do so. The other steps listed are unlikely to resolve this upshot.
  • Cheque whether the billing address for your payment method (such as a credit carte du jour) matches the address recorded in your Google payments center settings. If they don't match, update your address in your Google payments heart, and endeavor the transaction once again.
  • Attempt using a Google Play souvenir card to complete the transaction.
  • Try using the all-time interface for your computing device:
    • If you're using a desktop computer, try the transaction using the Google product's website.
    • If you're using a mobile device, endeavor using the product's mobile app (if an app is bachelor).
  • If you're using guest checkout when the error occurred:
    • Try signing in to an existing Google account and placing the order again.
    • Try creating a new Google account if y'all don't already have one and visiting the Google Store to try the transaction again.

"Unable to consummate transaction: Expired card"

Check to see if your payment method is up to date. If it isn't, update it in the Payments center.

"Unable to complete transaction. Delight use another form of payment."

Notation: These steps also use if y'all come across the error message "Your payment didn't go through. Please effort a different payment method or endeavor over again later."

Effort the following:

  1. Check to see if your payment method is upward to date. If it isn't, update it in the Payments eye, then try your buy once more.
  2. Brand certain you have enough coin in your account for the purchase.
  3. If you're notwithstanding having issues, contact your bank to meet if at that place's a problem with your account.
  4. Effort making the purchase again with a different payment method.

"Your payment was declined due to an upshot with your account"

If you lot run into this message, it might be because:

  • We saw a suspicious transaction on your payments profile.
  • We need a little more information to protect your account against fraud.
  • We need a little more than information to comply with EU law (European customers simply).

To fix the issue, try the following:

  1. Get to the Payments eye.
  2. Have action on whatsoever errors or requests in the payments middle.
    1. You lot might need to verify your identity before you can buy annihilation through your Google Account.
  3. Make certain your name, address, and payment information are up to date.

"Unable to process payment: Low card residue"

You lot might not have enough funds in your account to make the payment. Cheque your account rest or contact your bank.

Ineligible or unavailable credit or debit card

Card is grayed out & says "verify on pay.google.com"

Your card was reported every bit stolen. Y'all must verify the card earlier yous can use it once again:

  1. Go to pay.google.com and sign in to your business relationship.
    1. If you take multiple accounts, sign in to the account with the grayed-out card.
  2. Click Payment methods.
  3. Next to the card that says "Verification needed," click Verifyand thenCharge card.
  4. Inside 2 days, you'll detect a temporary charge on your card statement forth with an 8-digit code.
  5. To complete verification, go to pay.google.com and enter the viii-digit code.

If y'all endeavour to verify the payment method again:

  1. Ostend which bill of fare y'all want to verify.
  2. Check how long ago you tried to verify your carte.
    • If less than 2 days: Wait up to 2 days.
    • If more than 2 days: Check your card statement. Y'all should notice a temporary charge from Google called "GOOGLE TEST," with an 8-digit lawmaking.

Menu is grayed out & says "card is ineligible"

You tin't use this card for this purchase. Attempt to make the purchase again with a different card.

If the card you desire to employ isn't listed, follow the on-screen instructions to add a new card.

Closed payments profile

Learn more about what to do if yous temporarily or permanently airtight your payments contour.

If you're still having trouble, contact support.

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